Contact & Support
Questions about your pass, the app, or sponsoring the festival — here is how to reach a human.
Talk to us
Support
Event venue
Jawahar Maidan, opp. Reliance Mall,
Bhavnagar, Gujarat, India
Writing about a pass? Please include your booking ID and the mobile number you booked with. It lets us find your booking straight away instead of writing back to ask.
What we can help with
- A pass that has not appeared in the app
- Trouble signing in or receiving your OTP
- Correcting a name or mobile number on a pass
- Group and family bookings
- Deleting your account and data
- Sponsorship and partnership enquiries
- Removing a photograph of yourself from our gallery
Response times
We answer email within a couple of working days, and faster during the festival itself. On event nights, the quickest route is the phone numbers above.
Quick answers
Before you write
Most questions are already answered on these pages.
FAQ
The questions we get most often.
How the E-Pass works
Booking, QR codes and the gate.
Venue & rules
Directions, parking and ground rules.
Delete account
Remove your account and data.